I’ve been talking about the problems with lessons learned for quite some time and now it seems that not even NASA, the champions of KM, can’t get it right - NASA Lessons Learned System!
We found NASA’s policies regarding the input of lessons learned into LLIS have weakened over time; inconsistent policy direction and implementation for the Agency’s overall lessons learned program; disparate levels of funding for LLIS activities across NASA Centers; and deficient monitoring of critical Center-based LLIS activities. In addition, we found the Chief Engineer’s overall strategy for knowledge management, lessons learned, and LLIS is not well defined. Consequently, LLIS has been marginalized in favor of other NASA knowledge sharing system components and is of diminishing and questionable value. (p. ii)
…Although we believe that capturing and making available lessons learned is an important component of any knowledge management system, we found that, as currently structured, LLIS is not an effective tool for doing so. Accordingly, we question whether the three quarters of a million dollars NASA spends annually on LLIS activities constitutes a prudent investment.
Now there is a lesson to learn…
And this is the best that you – that the-the government, the *U.S. government* can come up with? I mean, you-you’re NASA for cryin’ out loud, you put a man on the moon, you’re geniuses! You-you’re the guys that think this shit up! (Bruce Willis, Armageddon)