Why does Knowledge Management exist?
I find myself getting more and more frustrated with today’s Knowledge Management solutions. For me, far too much time and energy is expended in conflicts where the rules of engagement were set at a time when KM was seen as an IM function and complexity was more about academic debate than a real world challenge. In 2002 Dave Snowden talked about KM existing in v3.0, with version 1.0 emerging in the late 80s/early 90s. The fundamental problem is that the conflicts of today are grounded in this history, which is fast becoming irrelevant. More and more people are starting to talk about KM being integrated. They are slowly warming to the human side of KM, but why?
So, my question, why does Knowledge management exist in the first place?
To help frame the thinking of those interested in this challenge, I am sharing an introduction from a series of e-learning courses we are developing for Indiana CPA Society, which also happens to be a method we use when scene-setting on our Knowledge Hacking Days:
Next, consider how do we create the future? The challenge is to move from the conflicts of the here and now to a future “green field” space. This is difficult. We have to unlearn the mental models, the schema, that frame our engagement in today’s conflicts. There is a need to acknowledge and forgive assumptions that drive, what I believe to be, short-term decision-making and the theater of future thinking, which all too often is nothing more than lip service or an illusion.
There is a need to tip our hat to the past, to acknowledge it and understand how it influences us today; there is a need to understand the problems of today; but there is also a need to understand how our actions today create the future. Too often we get bogged down in solutions for the past, framed in the here and now; we look back and create a solution for something that has already happened. What happens if we start with the here and now and look to the future? Why will KM exist?
My opinion on “why KM exists” and “what the future holds” is set out across this blog. I want to hear your opinions, why does knowledge management exist in the first place?