Resilience is the future of Knowledge Management and I am nailing my colours to the resilience mast! The way I see the organisational environment, regardless of sector or location, resilience (see this post for what we mean by resilience) is gaining momentum as a powerful organisational objective and, in my opinion, it could also secure the future for Knowledge Management.
Knowledge Managers have struggled for years to align input and output with a coherent value proposition. This has resulted in ambiguity, a feeling (the lowest level of feedback in the KM Value pyramid) that Knowledge Management is under performing and even, perish the thought, of little value inside the organisation. The concept of resilience is a game changer, pure and simple.
Resilience, the adaptive capacity of an organisation, or its ability to deal with a dynamic environment, is built upon boundary controls that include sensory and response management processes. An ever changing, complex (dynamic), environment requires a feedback system. That same environment will challenge organisational capabilities, which requires problem-solving and decision-making capability and capacity. Problem-solving and decision-making requires critical thinkers, informed by personal and organisational knowledge, skills and experience. A well aligned Knowledge Management function should be positioned to respond to all these needs.
Take a look at the 12 signifiers for resilience, below (a concept that we hope to have in Quick Scan format, powered by Cognitive Edge and SenseMaker, within the next few months – allowing organisations to get quick feedback on their resiliency (resilience capability), with the signifiers providing signposts for action).
Knowledge Management will be needed to power sensory and response management processes within resilient organisations. Knowledge Management needs to focus on informing these organisational boundary control mechanisms and, in doing so, prove its worth through proven results, impact and return (again, see the KM value pyramid).
Resilience is not just a new buzzword, it is the way forward for strategic and operation planning. Resilience will determine the future of organisations and Knowledge Management needs to hitch itself to the resilience band wagon, pronto.